Complaints and returns
Goods return
To download the goods return form please click on following highlighted text: Goods return form
Complaint/ Warranty claim form
Please copy, fill, print and return this form only if you wish to make a claim within the statutory period. The form must be printed, signed and sent scanned to the e-mail address below, or included in the shipment with the returned goods.
Begining of the form
Form recipient (seller):
- Online store name: www.emwen.cz
- Company operating online store: Risio s.r.o.
- With registered office at: Na Pankráci 1618/30,140 00, Prague 4-Nusle
- ID/TIN: 142 69 490 / CZ14269490
- E-mail address: reklamace@emwen.cz
- Phone number: +420 774 022 719
- Delivery address for returning and claiming goods: Otrubová 629/2, 111 01, Prague 10-Dolní Měcholupy, Czech republic
To be filled by customer.
- Name and surname:
- Address:
- Phone and email:
Subject: Exercising the right from defective performance (complaint)
Hello emweN team,
on (please specify date*) I created an order in your store (please specify order number*). However, the product I purchased has these defects (please describe the defects in detail here*). I request to handle the complaint in the following way: (* here the requested method of handling must be described in detail; for example - "since it is a repairable defect, I request the repair of the product, within the legal period of 30 calendar days at the latest, the replacement of the product).
At the same time, I am asking you to issue a written confirmation of the application of the complaint stating when I exercised the right, what is the content of the complaint together with my claim for repair/replacement, and then confirmation of the date and method of settlement of the complaint, including confirmation of the repair and its duration ( if it is a repair, not a replacement).
- Order date:
- Date received:
- Order Number:
- Bank accout number in IBAN form: (for possible return of customer's payment)
In (fill in the location here), On (fill in the date here)
(customer's signature)
________________________________________
(customer's first and last name)
List of attachments:
Invoice for ordered goods No.:
End of form
General instructions for making a complaint
As a consumer, you are obliged to prove the purchase of an item by presenting a proof of purchase, or in another, sufficiently credible way.
As a consumer, you cannot assert rights from defects that you have caused yourself or that you knew about at the time of purchase. The same applies to defects for which we, as the seller and consumer, have agreed on a price reduction. We are also not responsible for normal wear and tear of the item.
The complaint must be made within the 24-month period at the latest. Complaints must be made without delay in order to prevent the spread of the defect and, as a result, rejection of the complaint. By promptly reporting a defect after it appears, you can ensure a problem-free handling of the claim.
The complaint is only processed when we inform you about it. If the statutory period expires, consider it a material breach of the contract and you can withdraw from the purchase contract.